Is Heap down?
Automatic behavioral analytics.
Severity over 90 days
From the incidents published by the provider. Maintenance excluded.
Downtime over 90 days
What to do if Heap is down
Check it isn't your side
Open another site. If it loads, your connection is fine.
Read the official source
Heap's status page is authoritative. It is the one we poll every 5 minutes.
Official status page →See what people are reporting
Outages often surface on X before Heap publishes them.
“Heap down” reports on X →Know when it is back
Rather than reloading this page, leave your address: the alert goes out as soon as it updates.
Incident history
Published by Heap
User property data delayed in Heap connect syncs (US customers only)
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
User property data delayed in Heap connect syncs (US customers only)
We are continuing to investigate this issue.
Salesforce integration: data-in not syncing
We are continuing to work on a fix for this issue.
Official source
Data from Heap's public status page.
Official status pageBadge for your site
Show Heap's status on your own site. Updates automatically, same address as this page.
<a href="https://www.upstreamstatus.com/en/status/heap"><img src="https://www.upstreamstatus.com/badge/heap?locale=en" width="280" height="64" alt="Heap status" /></a>
Frequently asked questions
Is Heap down right now?
As of the last check (2026-11-01 01:06 UTC), Heap reports “Degraded performance” on its official status page. 3 ongoing incidents, latest: User property data delayed in Heap connect syncs (US customers only).
What is Heap's uptime over the last 90 days?
Heap shows 68.34% uptime over the last 90 days, across 3 published incidents.
How do I get notified automatically when Heap goes down?
Create a free alert on Upstream Status: as soon as an incident is published on Heap's status page, you get an email (or a Slack/webhook notification on a paid plan).