Is BigCommerce down?
Hosted e-commerce platform.
Severity over 90 days
From the incidents published by the provider. Maintenance excluded.
Downtime over 90 days
What to do if BigCommerce is down
Check it isn't your side
Open another site. If it loads, your connection is fine.
Read the official source
BigCommerce's status page is authoritative. It is the one we poll every 5 minutes.
Official status page →See what people are reporting
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“BigCommerce down” reports on X →Know when it is back
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Incident history
Published by BigCommerce
Contact Center System Outage
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
Unable to export Catalog using Modern Import/Export
Commerce engineers are continuing to work on a fix for this issue.
Official source
Data from BigCommerce's public status page.
Official status pageOther e-commerce services
Frequently asked questions
Is BigCommerce down right now?
As of the last check (2026-09-17 00:28 UTC), BigCommerce reports “Operational” on its official status page. 2 ongoing incidents, latest: Contact Center System Outage.
What is BigCommerce's uptime over the last 90 days?
BigCommerce shows 98.40% uptime over the last 90 days, across 1 published incident(s).
How do I get notified automatically when BigCommerce goes down?
Create a free alert on Upstream Status: as soon as an incident is published on BigCommerce's status page, you get an email (or a Slack/webhook notification on a paid plan).