Is BigCommerce down?
Hosted e-commerce platform.
Severity over 90 days
From the incidents published by the provider. Maintenance excluded.
Downtime over 90 days
What to do if BigCommerce is down
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Read the official source
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Incident history
Published by BigCommerce
High Rate of Cloudflare Challenge Pages
The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores. The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the stor
Some Android shoppers on headless storefronts may be unable to reach checkout
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a l
Delays in Real-Time Event Processing
We experienced delays in real-time event processing due to an issue within our messaging infrastructure. The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
The issue has been identified and a fix is being prepared
Partial search unavailability
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
Contact Center System Outage
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
Unable to export Catalog using Modern Import/Export
Commerce engineers are continuing to work on a fix for this issue.
Official source
Data from BigCommerce's public status page.
Official status pageBadge for your site
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Frequently asked questions
Is BigCommerce down right now?
As of the last check (2026-11-01 00:33 UTC), BigCommerce reports “Operational” on its official status page. 7 ongoing incidents, latest: High Rate of Cloudflare Challenge Pages.
What is BigCommerce's uptime over the last 90 days?
BigCommerce's history is still being built up on Upstream Status.
How do I get notified automatically when BigCommerce goes down?
Create a free alert on Upstream Status: as soon as an incident is published on BigCommerce's status page, you get an email (or a Slack/webhook notification on a paid plan).