Providers · Customer support

Is Help Scout down?

Operationalunchanged since 3 days ago · since 2026-09-13 13:57 UTC

Email-based customer support.

Current status
Operational
90-day uptime
100.00 %
Incidents (90d)
1
Last incident
just now

Severity over 90 days

Total incident time
none
Average recovery
none
Longest incident
none

From the incidents published by the provider. Maintenance excluded.

Downtime over 90 days

Hover or tap a day for details.
90 days agotoday
no downtimeunder an houran hour or moreno data

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Incident history

Published by Help Scout

Maintenance · ongoing2026-09-26 04:00 UTC

Scheduled Database Maintenance

Duration: 0 min · official post

We will be undergoing scheduled maintenance during this time.

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Official source

Data from Help Scout's public status page.

Official status page
Nobody watches Help Scout through Upstream Status yet.

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Frequently asked questions

Is Help Scout down right now?

As of the last check (2026-09-17 00:30 UTC), Help Scout reports “Operational” on its official status page. 1 ongoing incident: Scheduled Database Maintenance.

What is Help Scout's uptime over the last 90 days?

Help Scout shows 100.00% uptime over the last 90 days, across 1 published incident(s).

How do I get notified automatically when Help Scout goes down?

Create a free alert on Upstream Status: as soon as an incident is published on Help Scout's status page, you get an email (or a Slack/webhook notification on a paid plan).