Is Gorgias down?
Customer support for e-commerce.
Severity over 90 days
From the incidents published by the provider. Maintenance excluded.
Downtime over 90 days
What to do if Gorgias is down
Check it isn't your side
Open another site. If it loads, your connection is fine.
Read the official source
Gorgias's status page is authoritative. It is the one we poll every 5 minutes.
Official status page →See what people are reporting
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Incident history
Published by Gorgias
Mobile app authentication
A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.
Instagram messages delayed or not appearing in Gorgias
Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other channels are not affected. You don’t need to change anything or reconnect your Instagram integration. Until this is res
Shopify checkout hijack campaign notice
Our engineering team continues to investigate the Shopify third-party app security campaign. At this point, we have no evidence that Gorgias has been affected. We are continuing to verify the integrity of our storefront scripts and monitor incoming customer reports. We will continue providing updates as our investigation progresses. If you notice any suspicious behavior related to Gorgias, pleas
Aircall V2 not creating tickets
We have identified an issue in the Aircall V2 integration which is managed by Aircall itself. Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66
Elevated latency in Helpdesk and Ticket Views
A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.
Customer sidebar search not working
We identified the issue and currently actively working on the resolution.
Issues with closing tickets
A fix has been implemented and we are monitoring the results.
Notifications not playing sound in the browser
We are continuing to work on a fix for this issue.
Official source
Data from Gorgias's public status page.
Official status pageBadge for your site
Show Gorgias's status on your own site. Updates automatically, same address as this page.
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Other customer support services
Frequently asked questions
Is Gorgias down right now?
As of the last check (2026-10-31 19:50 UTC), Gorgias reports “Operational” on its official status page. 8 ongoing incidents, latest: Mobile app authentication.
What is Gorgias's uptime over the last 90 days?
Gorgias shows 48.30% uptime over the last 90 days, across 8 published incidents.
How do I get notified automatically when Gorgias goes down?
Create a free alert on Upstream Status: as soon as an incident is published on Gorgias's status page, you get an email (or a Slack/webhook notification on a paid plan).